By accessing our website, submitting an enquiry, approving a proposal, paying an invoice or payment link, or using our services, you agree to these Terms of Use. If a signed agreement, proposal, statement of work, invoice, or order form applies to a project, that document will also apply and will control if there is a direct conflict with these general terms.

Astrisoft provides digital services including:

• Corporate websites, landing pages, SEO-ready structures, and conversion-focused pages.
• Web apps, mobile apps, portals, dashboards, booking flows, CRM systems, and admin panels.
• AI assistants, automation workflows, reporting agents, integrations, and internal tools.
• Branding, UI/UX, creative direction, digital strategy, consulting, maintenance, and launch support.

Project scope, pricing, timelines, deliverables, revisions, assumptions, and exclusions are usually confirmed in a proposal, invoice, statement of work, quotation, email, or written agreement. Any work outside the agreed scope may require a separate quote, timeline, and payment before it begins.

Fees must be paid according to the applicable invoice, payment link, proposal, subscription, or written agreement. We may use Stripe or other providers to process online payments. Prices may be shown exclusive or inclusive of taxes depending on the proposal or invoice. Where VAT, bank charges, transfer fees, platform fees, or taxes apply, they may be added or collected as required by law or the payment provider.

Late payments may pause project work, access to deliverables, support, hosting, maintenance, or subscription services until outstanding amounts are paid.

Our services are mainly custom digital services. Fulfillment and delivery are handled as follows:

• Digital services are delivered electronically through proposals, project tools, staging links, email, shared drives, repositories, documentation, meetings, or other agreed channels.
• Delivery timelines depend on the approved scope, client feedback, content, access credentials, third-party approvals, payment status, and project complexity.
• A project, milestone, or subscription is considered delivered when the agreed deliverable is made available for review, launch, handover, or use, unless a written proposal states otherwise.

Because our services involve custom planning, strategy, design, development, creative work, technical configuration, and allocated team time, paid deposits, retainers, setup fees, and completed or started milestones are generally non-refundable once work has started.

If a payment was made by mistake, duplicated, charged incorrectly, or if you cancel before work begins, contact us at info@astrisoft.ae as soon as possible. Approved refunds are normally returned to the original payment method. Bank, card network, and payment processor timelines may vary.

Subscription, maintenance, hosting, or support services can be cancelled according to the applicable subscription or written agreement. Amounts already paid for active billing periods may not be refundable unless we agree otherwise in writing or applicable law requires it.

You are responsible for providing accurate information, approvals, content, brand assets, access credentials, feedback, legal/compliance review, and third-party account access required for delivery. Delays in receiving these items may delay delivery timelines.

Unless a proposal or written agreement states otherwise, final custom deliverables created specifically for you are transferred to you after full payment is received. We retain rights to our pre-existing materials, reusable frameworks, know-how, templates, internal tools, processes, code libraries, concepts, and non-client-specific assets. Third-party software, fonts, stock assets, plugins, SaaS tools, hosting, domains, APIs, and integrations remain subject to their own licenses and terms.

Our work may involve third-party platforms such as hosting providers, domain registrars, payment processors, analytics tools, CRM systems, communication tools, AI providers, app stores, marketplaces, or social platforms. We are not responsible for third-party outages, pricing changes, account restrictions, policy changes, security incidents, or service failures outside our control.

AI and automation outputs may require human review. You are responsible for reviewing generated content, business decisions, legal/compliance implications, and any customer-facing use of AI outputs unless a separate written agreement states otherwise.

You must not misuse our website, attempt unauthorised access, interfere with security, scrape excessive data, copy protected materials, impersonate others, submit malicious code, or use the website in a way that violates applicable laws or third-party rights.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, revenue, data, goodwill, business opportunity, or business interruption. Our total liability for a claim is limited to the amount you paid us for the specific service giving rise to the claim, unless applicable law requires otherwise.

These terms are governed by the laws applicable in Dubai, United Arab Emirates, unless a written agreement states otherwise. We encourage clients to contact us first so we can try to resolve issues quickly and commercially.