We may collect the following information directly from you, automatically through our website, or from service providers used to operate our business:

• Name, company name, job title, email address, phone number, and contact preferences.
• Project, enquiry, proposal, billing, contract, and support information you choose to share with us.
• Payment and invoice-related details. Card payments may be processed by Stripe or another payment provider; we do not intentionally store full card numbers on our website.
• Technical information such as IP address, browser/device data, pages visited, referral source, and analytics events.
• Communication records from email, phone, WhatsApp, forms, meetings, and support conversations.

We use personal information for legitimate business, service delivery, payment, compliance, and communication purposes, including to:

• Respond to enquiries, prepare proposals, deliver services, and manage client relationships.
• Process payments, invoices, refunds, disputes, accounting records, and compliance requirements.
• Provide support, troubleshooting, project updates, documentation, and service communications.
• Improve our website, services, security, reporting, marketing, and customer experience.
• Send business updates or marketing communications where permitted; you can opt out at any time.

When you pay for our services online, payment details may be handled by Stripe or another payment processor. Payment processors may collect and process your card, billing, fraud prevention, and transaction data under their own policies. We use payment information to confirm payments, issue invoices/receipts, manage refunds or disputes, and meet accounting or legal obligations.

Our website may use cookies, pixels, analytics, and similar technologies to understand traffic, improve performance, protect the website, and measure marketing activity. You can manage cookies through your browser settings. Blocking cookies may affect some website functions.

We may share information with trusted providers and parties where needed to run our business, including hosting providers, payment processors, analytics tools, CRM/support tools, professional advisers, regulators, or authorities where required by law. We do not sell your personal information.

We keep information for as long as necessary to provide services, maintain business records, resolve disputes, meet legal/accounting obligations, enforce agreements, and protect our rights. When information is no longer needed, we will delete, anonymise, or securely retain it as legally required.

We use reasonable administrative, technical, and organisational safeguards to protect information. No online system is completely secure, so please avoid sending highly sensitive information through open website forms or unsecured channels.

Because we use cloud, communication, payment, and business software providers, information may be processed in the UAE or other countries where our providers operate. We take reasonable steps to work with reputable providers and protect information in line with applicable requirements.

Depending on applicable law, you may request access, correction, deletion, restriction, or objection to certain processing of your personal information. You may also opt out of marketing communications. To submit a request, contact us at info@astrisoft.ae.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will review the request.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the website or services after an update means the updated policy applies.